Return & Replacement Policy

1. Overview

At Sahya Agro, your satisfaction is our priority. Because eggs are a perishable food item, our return and replacement policy is designed to address quality and delivery issues promptly — while maintaining food safety standards.

2. When Replacements Apply

We offer free replacement for:

• Broken or cracked eggs received at the time of delivery
• Visibly spoiled eggs (bad odour, abnormal appearance) within 24 hours of delivery
• Short supply — if the delivered quantity is less than ordered
• Wrong product — if we deliver a different variety than ordered

3. When Returns/Refunds Apply

Given that eggs are perishable, we generally offer replacement rather than returns. However, refunds may be issued in these cases:

• Order cancellation before dispatch
• Non-delivery (when we are unable to deliver at all)
• Significant quality issues where replacement is not practical

4. How to Raise a Concern

1. Inspect your delivery at the time of handover.
2. For any issue (broken, damaged, short supply), notify the delivery person immediately if possible.
3. Contact our support team within 24 hours of delivery:
   • WhatsApp: +91 99999 99999
   • Email: hello@sahyaegg.com
4. Share clear photos of the issue along with your order details.
5. Our team will respond within 2 hours during business hours.

5. Resolution Process

Once your concern is verified, we will:

• For broken/damaged eggs: Arrange free replacement within your next delivery cycle (or sooner if urgent)
• For spoiled eggs: Verify through photos and arrange replacement or refund
• For wrong/short delivery: Arrange correct delivery or refund the difference

6. Refund Timeline

Where refunds are issued, they are processed within 7-10 business days to your original payment method.

7. Limitations

We cannot accept returns or replacements in these cases:

• Concerns raised more than 24 hours after delivery (unless there is evidence of a pre-existing quality issue)
• Eggs that have been used, cooked, or stored incorrectly after delivery
• Quality complaints without photo or physical evidence
• Issues caused by incorrect storage at the customer's end (not refrigerating promptly)

8. Cancellation

Orders can be cancelled before dispatch. Once dispatched, cancellation may not be possible — but we will work with you to address any concerns.

9. B2B Supply Contracts

For daily supply contracts with hotels, restaurants, and bakeries, specific return/replacement terms are outlined in your individual supply agreement. Contact your account manager for details.

10. Contact Us

For any return, replacement, or refund question:

• Email: hello@sahyaegg.com
• Phone/WhatsApp: +91 99999 99999